Have questions or need assistance? Contact us and our support team will get back to you as soon as possible

SYONA

Syona

<p data-loc="client/src/pages/FAQ.tsx:186" id="isPasted"><strong data-loc="client/src/pages/FAQ.tsx:186">No.</strong> Your genealogy structure and organizational relationships are expected to remain intact during the migration into Exigo.</p>

No. Your genealogy structure and organizational relationships are expected to remain intact during the migration into Exigo.

Will my genealogy or downline structure change?

Migration FAQs

What is changing?

Why is this migration happening?

Will the website or BackOffice look different?

Will the website be temporarily unavailable during migration?

Do I need to create a new account?

How do I log into Exigo for the first time?

Will my payment method transfer automatically?

Will my subscription still remain active?

Will my recurring subscription orders continue processing?

What happens after I update my payment method?

Will my order history transfer?

Will my commissions or affiliate account be affected?

What is the Business Toolkit Annual Access Subscription?

Why am I being asked to update my payment method for the Business Toolkit?

What happens if my Business Toolkit Annual Access Subscription is inactive?

What if I cannot log into my account?

What if I believe there is an issue with my subscription or billing?

Do I need to do anything right now?

Who can I contact for help

How to Enroll as a Brand Affiliate

Do the personally registered affiliates need to be active for me to maintain my Binary Qualified status?

What does "Binary Qualified" mean?

What happens if I lose Binary Qualified status?

What happens if I become inactive?

Binary Qualification

What does "being active" mean?

What does "being Qualified" mean?

How can I ensure I remain active?

Activity Requirements

What is Syona’s compensation philosophy?

How are commissions paid?

General Questions

What are Bonus Points (BP) and Qualification Points (QP)?

What types of commissions and bonuses are included in the Syona Compensation Plan?

Bonuses and Commissions

What are the requirements for rank advancement?

What happens to my points if I don’t rank advance within a period?

Rank Advancements

Where can I find more details about the Syona Compensation Plan?

Resources and Support

Binary Qualification, Activity Requirements, and Compensation Details

Are Social Affiliates linked to my account during the signup process?

Will I receive advance notice when my affiliates are approved?

Can Social Affiliates upgrade to Brand Affiliates?

General Information

How long does it take for my Social Affiliate application to be approved?

How will I know if my Social Affiliate application is approved?

What should I do if I haven’t received a response after 10 business days?

Approval Process

Can affiliates from the UK or Canada sign up as Social Affiliates?

Country-Specific Information

Can Social Affiliates hold a spot in the binary lineage and later upgrade to Brand Affiliates?

How does upgrading from Social Affiliate to Brand Affiliate impact their position in the tree?

Affiliate Placement and Binary Lineage

Can affiliates create third-party websites to recruit customers or affiliates?

Policies and Procedures

How do I apply to become a Social Affiliate?

Social Affiliate Application Process

Social Affiliates Inquiries

How is the Team Bonus cycle calculated?

Why was my cycle count capped?

How does the system determine the final cycle count?

How often is the Team Bonus cycle calculation performed?

Where can I access the full Compensation Plan Guide?

Understanding Your Team Bonus Cycle Calculation

What is the Syona commission structure?

Where can I find the Syona Compensation Plan Guide?

Syona Commission Structure

Bonus Points (BP) and Qualification Points (QP)

What types of commissions and bonuses are available?

Commissions and Bonuses

What happens to my points if I don’t rank ahead within a period?

Bonus Points, Qualification Points, Commissions, and Rank Advancements

How do I advance in rank?

Can I send the friend's discount code to multiple friends?

Is the discount only for the first purchase?

How many times can the friend's discount code be used?

Who can I contact if I have more questions about the friend's discount?

Friend's Discount Links

How long does a Brand Affiliate have to change their sponsor placement?

What should I do if a Brand Affiliate was mistakenly sponsored under the wrong person?

Is there a form available to facilitate the sponsor placement change?

What happens if the sponsor correction is not requested within the commission week?

How do I contact customer support for sponsor corrections?

Changing Sponsor Placement for a Brand Affiliate

What is Syona's Binary Compensation Plan?

What are the principles of the Binary System?

How does Syona's Binary Plan reward affiliates?

What are the benefits of the Binary Plan for affiliates?

How does teamwork factor into the Binary Plan?

What makes the Binary Plan ideal for both new and experienced affiliates?

Understanding the Binary Compensation Plan

What does "Binary Qualified (BQ)" mean?

What are Bonus Points (BP)?

What is a Business Team?

What is "Current Period Rank"?

Who are considered "Customers"?

What is a "Leg" in the binary system?

What does "Lifetime Rank" mean?

What is "Paid-As Rank"?

What is "Personally Qualified (PQ)"?

What is "Placement" in the binary tree?

What are Qualification Points (QP)?

What does "Qualified Affiliate" mean?

What is a "Rank"?

What is a "Sales Period"?

What is a "Sales Week"?

What is a "Sponsor"?

Key Terms to Know for Syona Affiliates

How does the Syona Commission Calendar work?

What is the significance of the Sales Week and Period structure?

What are the benefits of Enrollment Packs?

How does the commission structure reward affiliates?

Sales Week and Periods for Qualifications and Bonuses

Affiliate Program and Compensation

My email address was mistakenly misspelled, How can I fix it?

Updating Email Address

How do I update my Date of Birth (DOB) if a mistake was made during enrollment?

What information do I need to provide to update my DOB?

How can I contact Customer Support to update my DOB?

Updating Date of Birth (DOB)

Account & Subscription Management

How much caffeine is in DRYVE?

Does DRYVE contain added caffeine?

How does the caffeine content in DRYVE compare to coffee?

Why is the caffeine amount not listed on the nutrition label?

Can I share this information with others?

Caffeine Content in DRYVE

What products does Syona offer?

Are there plans for new products?

Syona Products

Product-Specific FAQs

How do I log in to my Back Office?

How do I navigate to the Back Office?

Where do I find the option to place a new affiliate?

How do I select the person to place?

What are the placement options available?

How do I decide the best placement position?

How do I confirm the placement?

How can I verify that the placement was successful?

How to Place a New Affiliate in Your Downline

How do I access my Back Office account?

What should I do after logging in?

How do I locate the "Back Office"?

Accessing Your Back Office Account

What information can I access in the Back Office?

How do I use the Resources Tab?

How can I view my earnings?

What tools are available in the My Business Tab?

What information is available in My Orders?

Navigating Your Back Office

How can I track my rank progress?

What is the difference between Sponsor and Binary Genealogy?

What does the "Sales Period" section show?

Understanding the Dashboard

What if I encounter issues accessing my account?

Troubleshooting and Support

How to Access and Navigate Your Back Office Account

What should I do if I can’t access the SyonaConnect app because my password isn’t working?

Why might I be unable to access the SyonaConnect app?

What should I do if the Magic Link option doesn’t work or my account is locked?

Access Issues with the SyonaConnect Mobile App

How do I access my Graphical Genealogy to view my downline structure?

Can I view additional details about team members in the tree?

Accessing Graphical Genealogy in Your Syona Back Office

Platform-Specific FAQs (Shopify/Backoffice, Mobile App, etc.)

How do I place an order via Shopify?

How will I know if my order was successfully placed?

Can I track my order after placing it?

What if I need to make changes to my order after placing it?

What payment methods are accepted?

Are there any shipping restrictions?

Placing an Order via Shopify

What should I do if I need to change or cancel my order?

Order Changes and Cancellations

Orders and Payments FAQs

What is PayQuicker?

How do I receive my commissions?

How do I access my PayQuicker account for the first time?

🔗 Link to Set Up Your PayQuicker Account (after receiving your invitation)

General PayQuicker Information

Why am I receiving a new Visa® Contactless card?

When were the new cards shipped?

When will my current card be deactivated?

I did not receive my new card. What should I do?

How do I activate my new Visa® Contactless card?

Can I request an additional or replacement card?

PayQuicker Visa® Contactless Card Migration (2025 Update)

Adding a Bank

Transfer Money to bank

Transfer Funds to Your Personal Bank Account

Add Your Card to Apple Pay

Add Your Card to Google Pay

Add Your Card to Your Mobile Wallet

Official Affiliate Payout FAQ (PayQuicker)

Will my genealogy or downline structure change?Updated 14 days ago