Migration FAQs
Customer-facing FAQ
What is changing?
We are transitioning from our current systems. This upgrade is designed to improve the overall customer and affiliate experience by providing:. Migration go-live: May 20, 2026
Why is this migration happening?
We are upgrading our systems to better support future growth and improve the long-term customer and affiliate experience. Exigo allows us to provide a more unified platform while improving operational performance, account management, subscription han
Will the website or BackOffice look different?
Yes. Some areas of the website, BackOffice, subscription management, and account settings may look different after the migration to Exigo.
Will the website be temporarily unavailable during migration?
Yes. During the migration window, portions of the website and BackOffice may be temporarily unavailable while systems are transitioned into Exigo. Our teams will be actively monitoring the migration to restore services as quickly as possible.
Do I need to create a new account?
No. Existing customer and affiliate accounts are being migrated into Exigo. However, some users may need to:. during their first login into the new platform.
How do I log into Exigo for the first time?
Please use the "Reset Password" option on the login page using the email associated with your Syona account. You may log in using: Email, Username, or ID Number. Password requirements:. Password Reset Link
Will my payment method transfer automatically?
No. For security and compliance reasons, payment methods cannot be transferred from Shopify/Awtomic into Exigo. All customers and affiliates with active subscriptions must manually add or update their payment method within Exigo.
Will my subscription still remain active?
Yes. Existing subscriptions will remain active in Awtomic until your payment method has been successfully updated in Exigo and your subscription transition has been verified. This process is designed to prevent interruptions to recurring orders.
Will my recurring subscription orders continue processing?
Yes. During the transition period, some recurring orders may continue processing while accounts are fully transitioned into Exigo.
What happens after I update my payment method?
Once your payment method has been successfully added in Exigo:
Will my order history transfer?
Historical account and order information is being migrated into Exigo. Some historical data may continue appearing gradually during the stabilization period following go-live.
Will my commissions or affiliate account be affected?
Our teams are actively monitoring commission integrity and affiliate account continuity throughout the migration process. If any issues involving commissions, volumes, qualifications, or account access are identified, our teams will review and resolv
Will my genealogy or downline structure change?
No. Your genealogy structure and organizational relationships are expected to remain intact during the migration into Exigo.
What is the Business Toolkit Annual Access Subscription?
The Business Toolkit Annual Access Subscription is part of the affiliate system requirements and provides:
Why am I being asked to update my payment method for the Business Toolkit?
The Business Toolkit Annual Access Subscription is also transitioning into Exigo. Affiliates must maintain an active payment method to remain compliant and maintain affiliate account eligibility.
What happens if my Business Toolkit Annual Access Subscription is inactive?
Affiliates without an active toolkit subscription may risk:
What if I cannot log into my account?
Please use the password reset option available on the login page. If additional assistance is needed, contact Syona Client Services:. Password Reset Link
What if I believe there is an issue with my subscription or billing?
Please contact Support immediately if you experience:. Our teams are actively monitoring migration activity and will review all reported concerns carefully.
Do I need to do anything right now?
We recommend all customers and affiliates:
Who can I contact for help
For assistance during the migration, please contact: